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Privacy Policy

Privacy Policy


This Privacy Policy (“Policy) describes SetPoint Medical (or “SetPoint”) policies on the collection, use and disclosure of Personal Information when you use the SetPoint website(s) (“Site”). Some of the information we collect when you visit or use this Site may be Personal Information as defined below. SetPoint understands the importance of privacy to our customers, visitors, suppliers, business partners, employees and other individuals (also: “you” or the “user” or the “participant” or “data subject”). We are committed to protecting and respecting your privacy.

SetPoint Medical (referred to as either “SetPoint”, “We”, “Us” or “Our” in this Agreement) refers to SetPoint Medical Corporation, located at 25101 Rye Canyon Loop, Valencia, CA 91355.

This Policy applies only to information collected through the website on which it is posted. It does not apply to third-party platforms or other SetPoint Medical-operated platforms on which it is not posted. It also does not apply to information collected through other channels, such as by phone or in person, or as part of a clinical study.

If you visit this Site, we may collect, use, disclose, and transfer Personal Information as described in this Policy (and any Privacy Notices that apply to you). If you have questions about this Policy, or any Privacy Notice, please contact us using the information provided below.

Complete agreement

Except as written or communicated in any other disclaimers, policies, or other notices (e.g., related to information you submit in response to a survey) on this Site, this Policy is the complete agreement between you and SetPoint Medical with respect to your use of this Site. There may be additional terms that apply to particular materials on or sections of this Site.

What is Personal Information?

Personal Information is any information that relates to an identified or identifiable individual. Generally, Personal Information means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with you.

Changes to this Policy

SetPoint Medical reserves the right to update or modify this Policy and any Privacy Notice, at any time and without prior notice, by posting the revised version of the Policy or Privacy Notice on this Site. These changes will only apply to the information we collect after we have posted the revised Policy or Privacy Notice on this Site.

Your use of this Site following any such change constitutes your agreement that all information collected from or about you after the revised Policy is posted will be subject to the terms of the revised Policy. You may access the current version of this Policy at any time by clicking on the link marked “Privacy Policy” at the bottom of each page of the public areas of this Site.

Information We Collect

Personal Information You Manually Provide.

SetPoint Medical collects the information you manually provide when you use this Site, for example, we collect the information you provide if you choose to complete a questionnaire, contact us with questions (such as by e-mail), or otherwise interact with this Site. Some of the information you may choose to manually provide will be Personal Information including but not limited to:

  • Contact data: such as name, title, address, phone number, mailing address, and email.
  • Other identifiers: such as device ID or serial number, various types of personal health information (e.g., health insurance information, medical information, and the like), online identifiers, and other similar identifiers.
  • Communication data submitted by you: such as questions and feedback.
  • Demographic data: such as language, age, and gender.
  • Marketing preferences: such as e-mail subscription and frequency preferences.

Information Automatically Collected.

SetPoint Medical collects information that is sent to us automatically by your web browser or mobile device. This information includes but is not limited to:

  • Product use and application data (including date and time of your visit)
  • IP address
  • The browser you are using (including name and version)
  • Your location and other geographic data
  • The website you came from and the website you visit after leaving
  • Pages viewed on the Site
  • Links clicked on the Site
  • Time spend on a particular page of the Site or the Site as a whole
  • Site data used to facilitate the use of the Site such as login and technical data
  • The information we receive may depend on your browser or device settings. The information we receive from your web browser and device typically is not, in and of itself, personally identifiable. However, we may combine it with other information in an attempt to identify you or we may combine it with information that does identify you.

Information Collected by Cookies and Other Technologies.

A cookie is a small piece of text sent to your browser by a website you visit. It helps the site remember information about your visit, which can make it easier to visit the site again and make the site more useful to you.

We use “cookies” and other technologies to collect information and support certain features of this Site. For example, we may use these technologies to:

  • Collect information about the ways visitors use this Site—which pages they visit, which links they use, and how long they stay on each page
  • Support the features and functionality of this Site—for example, to save you the trouble of reentering information already in our database or to prompt the settings you established on previous visits
  • Personalize your experience when you use this Site; and
  • Improve our marketing efforts, including through use of targeted advertising.

The information we collect using cookies and similar technologies is not, in and of itself, personally identifiable, but we may link it to Personal Information that you provide. If you do not wish to receive cookies, you may set your browser to reject cookies or to alert you when a cookie is placed on your computer. Although you are not required to accept cookies when you visit this Site, you may be unable to use all of the functionality of this Site if your browser rejects our cookies.

We use both session and persistent Cookies for the purposes set out below:

Necessary / Essential Cookies.

  • Type: Session Cookies
  • Administered by: Us
  • Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies.

  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies.

  • Type: Persistent Cookies
  • Administered by: Us
  • Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

Tracking and Performance Cookies.

  • Type: Persistent Cookies
  • Administered by: Third-Parties
  • Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new advertisements, pages, features or new functionality of the Website to see how our users react to them.

Information Collected by Third-Party Cookies.

In addition to the cookies SetPoint Medical delivers to your computer or mobile device through this Site, certain third parties may deliver cookies to you for a variety of reasons. For example, we use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Sites. To learn more about Google Analytics, click here. We may also use other similar third parties. We also use SurveyMonkey for surveys on our Site, such as to help evaluate if you qualify for a clinical study. To learn more about SurveyMonkey, click here.

Other third parties may deliver cookies to your computer or mobile device for the purpose of tracking your online behaviors over time and across nonaffiliated websites and/or delivering targeted advertisements either on this Site or on other websites.

You have choices about the collection of information by third parties on our Sites. For example, if you don’t want information about your visit to this Site sent to Google Analytics, you may download an Opt-out Browser Add-on by clicking here. Please note that the Add-on does not prevent information from being sent to SetPoint Medical.

In addition, if you would like to opt-out of having interest-based information collected by certain entities during your visits to this Site or other websites, please click here. You will be directed to an industry-developed website that contains mechanisms for choosing whether each listed entity may collect and use data for online behavioral advertising purposes. It may be that some of the third parties that collect interest-based information on this Site do not participate in the industry-developed optout website, in which case the best way to avoid third-party tracking of your online behaviors may be through your browser settings and deletion of cookies. Please note that the industry-developed opt-out mechanism is device and browser specific. If you wish to opt-out from having interest-based information collected by participating entities across all devices and browsers, you need take the steps outlined above from each device and browser.

How We Use Your Information

We may use the information we collect through this Site to provide you with access to the Site. Additionally, we may keep and use your information to:

  • provide you with access to this Site.
  • respond to your requests.
  • personalize your access to our Site.
  • develop records (including records of your Personal Information).
  • contact you with pertinent information about products, clinical studies, or important safety information, and about products and services of ours and of others.
  • evaluate your eligibility or interest to enroll in clinical studies.
  • perform analysis, research, develop, and improve programs, products, services, and content.
  • remove your personal identifiers. Once we have de-identified information so that it is considered non-Personal Information, we may treat it like other non-Personal Information.
  • enforce this Policy and other rules about your use of this Site.
  • protect someone’s health, safety, or welfare.
  • protect our rights or property.
  • comply with a law or regulation, court order or other legal process, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.

How We Share Your Information

SetPoint Medical will not share Personal Information about you collected from this website with an unrelated third-party except as provided in this Policy. We may share for the following purposes.

With Third–Party Vendors.

In the ordinary course of business, we share some information collected through this Site with third-party vendors who act for us or on our behalf. For example, we may use third-party vendors to design and operate this Site; to conduct surveys and clinical studies; and to help us with our promotional efforts. These third-party vendors may need information about you to perform their functions on our behalf. In these cases, we will require our third-party service providers and vendors to restrict their use of any personally identifiable information to the intended purpose.

With Third-Party Social Media Platforms.

We may also use Third-Party Social Media Services to offer you interest-based ads. To offer such ads, we may convert your email address into a unique value which can be matched by social media service vendors with a user on their platform. Although we do not provide any Personal Information to these social media service vendors, they may gain insights about individuals who respond to the ads we serve.

As Part of a Business Transfer.

Your information may be transferred to successor organization if, for example, we transfer the ownership or operation of this Site to another organization or if we merge with another organization or liquidate our assets. If such a transfer occurs, the successor organization’s use of your information will still be subject to this Policy and applicable privacy preferences you have expressed to us.

Business Partners.

In the ordinary course of business, we share some information collected through this Site with business partners such as clinical study sites or health care providers. For example, we may share information with a clinical study site if you provide us with information indicating your interest in a clinical study. We may also share information with health care providers. Our business partners will generally be bound to confidentiality requirements applicable to their organizations.

To Comply with Laws or Protect Rights.

We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this Site; to enforce this or other agreements; or to protect our own rights or property or the rights, property or safety of our users or others.

Other Privacy Notice, Consent, or Agreement

This Policy may be supplemented or amended from time to time by additional privacy notices (“Privacy Notices”), provided at the time we collect your information. For example, certain pages of this Site may contain Privacy Notices providing more details about the information we collect on those particular pages, why we need that information, and choices you may have about the ways we use that information. In other cases, specific Privacy Notices may be required to comply with the privacy laws of one of the countries, provinces, or states in which we do business. We reserve the right to disclose your information as described in any Privacy Notice posted on a page of this Site where you provide that information or in accordance with any consent or authorization you otherwise provide.

Retention of Your Information

SetPoint Medical retains the Personal Information collected on this Site to meet our business purposes, legal obligations, and as permitted or required by applicable law.

Children’s Privacy

We value the online privacy of children. We will not intentionally collect Personal Information about children, particularly under the age of 13. If you believe we may have collected Personal Information from a child under the age of 13, please contact us.

Marketing E-mail Opt-out

We may contact you to provide information about products, services and content that may be of interest to you. You may revoke your consent for the receipt of communications that we send to you at any time by using the “unsubscribe” functionality included in our emails to you or by contacting us directly.

You should note that this will not affect all communications from us, for example, we are legally required to provide notices such as notification of a data breach in which case you should expect to receive a notification via email. We may also respond to communications from you, such as if you submit an online form on our Site.

As applicable, please see the State Privacy Addendums to understand your rights.

Links to Other Websites

This Site may also contain links to websites that are not operated by or on behalf of SetPoint Medical or its affiliates. These links are provided for your reference and convenience only and do not imply any endorsement of the products sold or information provided through these websites, nor any association with their operators. SetPoint Medical does not control these websites and is not responsible for their data practices. Any information you provide to third parties on their websites is covered under their privacy and data collection policies and is not covered by this Policy. We urge you to review the privacy policy posted on any site you visit before using the site or providing any Personal Information.

Contact Us

If you have any questions regarding this policy or about our privacy practices, or need to contact us for purposes related to this Privacy Policy, please contact us at [email protected]

Addendum: California Residents Privacy Notice
Effective April 5, 2021

“Do Not Track” Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service does not respond to Do Not Track signals. However, some third-party websites do keep track of your browsing activities. If you are visiting such websites, you can set your preferences in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser.

California’s Shine the Light law

Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Information with third parties for the third parties’ direct marketing purposes.

If you’d like to request more information under the California Shine the Light law, and if you are a California resident, you can contact us using the contact information provided in this Policy.